Topics

	Employment branding & hiring
	Effective leadership
	Exceptional customer service

Seminars & Workshops

Leadership For Success
(Too Many Managers ... Not Enough Leaders)

	Are Your Staff Missing Out On Profitable Sales Opportunities ? ENABLE THEM TO MAXIMIZE THE DOLLAR VALUE OF EVERY CUSTOMER !
	Are you frustrated with poor employee productivity? GET THE BEST PERFORMANCE FROM EVERY EMPLOYEE !
	Are your competition’s staff developing quicker than your staff? LEAD YOUR TEAM TO BE #1 AND BLOW AWAY YOUR COMPETITION !

Are you a business owner, manager team leader, department head, who wants to improve your market position, sales results, and profitability?

Learn the various qualities of respected leaders
Identify the key characteristics of top-rated managers, and how you can attain them
How can you put your career on the fast track to the top 20% salary bracket

Now you can uncover the answers to virtually every question you’ve ever had about management and leadership. This comprehensive program packs thousands of profitable strategies, which are designed to help you cut costs, increase sales, and dramatically improve profits. Some of the things you will discover are how to brainstorm for breakthrough ideas, how to get extraordinary results from ordinary employees, how to hold brisk, precise, and productive meetings, and much, much more.

To be effective, a manager must be a leader.
Learn more than 100 of the most important ideas, strategies, and techniques of effective leaders in the world, used by major corporations, universities, and hundreds of fast growth businesses.

MARCH BREAK SPECIAL
ONLY $249.00 + GST.

Appearing in:

Vancouver - Wednesday March 7, 2007
Coast Plaza Hotel & Suites
1763 Comox Street,
Vancouver, British Columbia
9:00am to 5:00pm.

*** For more cities and dates please refer to the bottom of this page!

In this course, attendees will discover how to:

Become a better leader
Earn the respect and support of others
Set standards of performance on all tasks
Determine your mission – the importance of vision
Trust yourself in every decision you make
Inspire others and gain followers
Communicate effectively with each person
The sins of management
Keys to coaching
And more

Employees are like plants. To bloom and thrive, they need to be rooted in the rich soil of a nurturing environment. They need to be watered with care and attention, and warmed by the sunlight of appreciation. Yet, too many managers, unskilled in the art of human horticulture, treat their people like cactus. They expect them to flourish in an arid, remote atmosphere. Those leaders are in for a culture shock.

The leader who neglects to grow his organization's culture, does so at his own risk. Changing an existing culture is difficult, but certainly possible. The pressure of running a company or department can easily distract attention away from employee-related issues. The fact that it is difficult to stay focused on the satisfaction of employees, however, is no excuse. The less attention a leader pays to an employees’ basic desire to feel valued, the faster the revolving door of turnover will spin.

Fair or not, your relationship with the people you manage, sets the tone for the entire staff. Talk to anybody who served in World War II and they will tell you "There were some leaders they would gladly follow out of a foxhole into battle. But there were others they wanted to shoot in the back." It's no different in the corporate foxholes.

Fact 1:
“People don’t leave companies … they leave their supervisors!”

Fact 2:
“Good people leave good jobs … because poor performers are allowed to stay!”

Included with this course:

Attendees will receive a very valuable workbook, that can be used as a quick reference guide in real-life situations
Attendees will receive charts, checklists, guidelines, case studies, and tools, to immediately increase the effectiveness of this course, upon return to work
Attendees will receive FREE toll-free telephone support from our customer service specialists, any time you have questions, or you would like assistance in designing, training, or launching your new customer service process

This session has a maximum size of only 20 people, to ensure the quality of facilitation and that everyone in attendance gains the maximum possible benefit .

Whether it’s your career, or your employees … you must invest in them!
Developing managers to lead effectively is an ongoing challenge. Face it – every business requires top quality talent to remain successful. Every person, regardless of what they do, must continually upgrade their knowledge and abilities to meet the changing demands of the workforce.

Presented By

Michael Shuster
President: HIDDEN CONCEPTS INC.
Author of:
"Hiring Intelligence"
His expertise encompasses strategic employee attraction and hiring processes, sales & customer service training, ongoing employee performance management, and curriculum design. His goal setting, coaching programs, and tracking formulas, have been used by managers within over 250 organizations across North America, to successfully inspire and achieve excellence at hiring and managing top performers!

Attend Risk-Free

Your Satisfaction Is 100% Guaranteed!

At HIDDEN CONCEPTS we stand behind all of our seminars & workshops 100%.

If you are not satisfied with your training experience for any reason, let us know by the end of the first day, and we’ll refund your money in full. We guarantee it!

If you have questions about the content of these courses,
please contact HIDDEN CONCEPTS INC.:

TOLL FREE: 1 (877) 884-0051 x118

Upcoming Cities & Dates:

Location	Date	For more information
Chicago, IL	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Detroit, MI	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
New York, NY	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Los Angeles, CA	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
San Diego, CA	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Houston, TX	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Austin, TX	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Atlanta, GA	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Pittsburgh, PA	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Philadelphia, PA	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Boca Raton, FL	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Calgary, AB	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.
Edmonton, AB	TBA	Call 1 (877) 884-0051 x118, or E-Mail us.

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